Empathy is the ability to metaphorically put yourself in someone else’s shoes—and it’s the very foundation of good UX design. Empathy enables you to understand your user’s needs and pain-points, and to design solutions accordingly.
In Design Thinking, empathy is the foundational stage of design thinking, where practitioners immerse themselves in the user’s perspective to gain a profound understanding of their needs, motivations, and emotions. This step encourages designers to step into the user’s shoes and see the world from their viewpoint, driving the creation of solutions that genuinely resonate with users.